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When the product is incorrect from the one that the customer ordered or when is damaged, the customer has to send photos or a video within 5 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).

In this case, Heetmatic will reship a new item and the customer does not need to return the damaged/incorrect item.

If the item has a high value, we may ask the customer to return it.

Note: All our products are stocked in our  fulfillment warehousing in California.

If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect item.


If the customer is not satisfied with the purchase and wants to return it within 10 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • All customers must contact Heetmatic for approval before sending or returning any item to us.
  • Heetmatic will not be responsible for the returned item without prior notification to Heetmatic.

Note: Heetmatic reserves the right of any changes of return policy. Any changes will be updated on our website.

How can I get my Refund?

Our refund policies are simple. You can claim refund by:

  • Call us at our customer care number (786) 786-7212 or;
  • Send us an email at contact@heetmatic.com

Methods of Payment and Refund

When returning an item how you paid for your item will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

Refund Cycle:

Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.